NEW YORK--()--Williams Lea, a global leader in business process outsourcing has promoted Aurora Coya to Global Chief Operating Officer of its strategic document outsourcing business.
Williams Lea has a 25-year history of successfully serving large companies in the investment banking and legal sectors providing expertise and solutions which improve their document management and business communications.
Client feedback has led to the Group re-engineering its businesses to focus on global client management, innovation and best practice standards resulting in a more consistent delivery of services for existing and new clients around the world.
Aurora will lead the 8,700 employee base which serves more than 200 clients including centers of excellence in the US, UK, Asia Pacific and India. This internal promotion is part of the Group’s continued expansion and talent succession plan.
Aurora joined Williams Lea in September 2007 as the leader of the Americas region for strategic document outsourcing managing over 100 clients across a wide variety of industries. She successfully implemented large change programs for clients which have resulted in a successful, growing U.S business.
Conor Davey, Group CEO said “We work with companies from all over the world in many sectors to improve their efficiency and help them gain competitive advantage. We want to be able to swiftly deploy our global expertise and best practice to new customers and markets. Aurora’s appointment will enable us to achieve that objective.”
“Our leadership in the banking and legal sectors is a great platform for expansion into new services and markets,” said Aurora. “Having a joined up global team to do that will ultimately make our proposition even more compelling.”
Aurora brought over 25 years experience in operational consulting services, marketing and sales support in the IT industry to Williams Lea. Prior to joining the company, she held executive-level roles with Keane, PeopleSoft Global Services, DMR Consulting Group and IBM.
About Williams Lea:
Williams Lea is a leading global BPO organization. We specialize in Corporate Information Solutions that re-engineer end-to-end business processes. We combine consultancy, unique expertise and the latest integrated technology to develop solutions that transform the way organizations communicate and exchange their printed and electronic information. Williams Lea has a proven track record of enabling its clients to improve the delivery of their customer communications – allowing them to focus on their core business while enjoying the benefits of improved efficiency and control, reduced costs and an enhanced customer experience across the marketing supply chain.
The Williams Lea Group also encompasses subsidiaries Tag, an international provider of marketing execution and production services and TSO, the leading provider of publishing solutions to the UK public sector.
The group employs approximately 11,500 staff across the globe, with key locations in the Americas, EMEA and Asia Pacific. We work with many of the world’s most respected brands in the sector such as financial services, retail, FMCG, telecoms, investment banking, automotive, pharmaceutical, professional services and public sectors. For more information, visit www.williamslea.com.
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