“As Unitel works to meet its business transformation objectives in an era of accelerating growth and innovation across Mongolia, we are excited to leverage CSG’s SI expertise, vision and roadmap, as well as their industry-leading BSS technology,” said Enkhbat Dorjpalam, chief executive officer, Unitel. “This collaboration with CSG will help us accelerate innovation and enhance customer experience across the entire customer journey through a cost-effective, scalable architecture.”
As part of this new engagement, CSG will deploy Singleview, the world’s most advanced real-time, charging, billing, customer, and revenue management solution to help Unitel boost process agility, enhance customer experience, and reduce costs while providing precision and insights across all operations.
The solution will also leverage CSG’s Interconnect product for managing wholesale, settlement, cost/revenue allocation; Total Service Mediation for real-time usage management and CDR collections; and CSG Activation for provisioning and activation. The CSG solution, backed by partners including Seamless Distribution Systems, will enable Unitel to deliver a wide range of services including prepaid and postpaid mobile, VoIp, IPTV, WTTx broadband access, enterprise services, and DTH and OTT TV.
“Unitel is an information technology powerhouse covering 88 percent of Mongolia’s population with cutting-edge wireless capabilities,” said Ian Watterson, senior vice president and managing director of CSG’s APAC business. “We are proud to be Unitel’s trusted partner in providing innovative solutions that drive digital transformation and excellent customer experience.”
Unitel is a Mongolian corporate group of information technology companies, offering mobile, IPTV, broadband Internet, DTH satellite, OTT, fiber optic, fixed phone, content production, and distribution.
CSG is a leading provider of technology solutions for the wholesale market with a long-standing, innovative track record in billing and settlement, digital partner management, trading, routing, service assurance, and fraud protection. The company serves more than 300 operators and carriers worldwide – including more than half of companies that make up the ITW Global Leaders Forum. CSG has also been named a leader in the Gartner Magic Quadrant for Integrated Revenue and Customer Management for CSPs. Singleview is part of CSG’s suite of end-to-end revenue and customer management solutions.
About CSG
For more than 35 years, CSG has simplified the complexity of business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage and retain customers. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually, and its award-winning suite of software and services allow companies across dozens of industries to tackle their biggest business challenges and thrive in an ever-changing marketplace. CSG is the trusted partner for driving digital innovation for hundreds of leading global brands, including AT&T, Charter Communications, Comcast, DISH, Eastlink, Formula One, iflix, Maximus, MTN, and Telstra. To learn more, visit our website at csgi.com and connect with us on LinkedIn, Twitter and Facebook.
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