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CUSTOMER SUCCESS: Dell Sees Substantial Gains From BMC Software’s BSM Platform

2009-08-28 07:00
  • English

BMC Helps Dell IT Recognize Significant Business Impact Through Automation, Capacity Planning, Job Scheduling

HOUSTON--(BUSINESS WIRE)--Technology giant Dell is recognizing significant cost savings, improving efficiencies and accelerating IT response times through their use of BMC Software’s (NYSE:BMC) Business Service Management (BSM) platform, according to a series of case studies and testimonial videos released on Dell.com.

With more than 25,000 servers and 115,000 desktops in 75 locations around the world, Dell requires a sophisticated toolkit to automate, manage, monitor and maintain its enormous IT operations. Dell utilizes BMC Software solutions to help meet the company’s global business objectives.

Dell has implemented BMC Capacity Management Essentials (CME) to reduce its physical hardware footprint and identify potential candidates for virtualization. CME collects data on CPU utilization, memory usage and input/output usage and gives Dell IT a clear dashboard view of which resources should be virtualized.

Dell leverages BMC Performance Assurance to analyze server performance and target opportunities for optimization. The solution enables Dell to examine memory and usage data and project necessary infrastructure changes.

Dell credits the company’s use of BMC Batch Impact Manager with reducing the number of trouble tickets by 75 percent, enabling the IT staff to focus on higher priorities.

BMC CONTROL-M allows Dell to monitor and schedule a variety of jobs within their complex server environment. Currently, Dell executes more than 75,000 jobs through BMC CONTROL-M.

BMC BladeLogic Operations Manager scans for patches, patch analysis and distribution of patches to 4,000 Linux servers. This streamlines processes and allocates resources automatically versus running reports and jobs manually. Automating these manual tasks virtually eliminates the risk of human error, enabling Dell to enforce compliance.

Dell also relies on BMC Remedy IT Service Management (ITSM) to support an end-user community of approximately 90,000 end users. With Remedy ITSM, Dell has a standard platform which provides incident management, asset configuration management, change management, release management and more. All of these services are unified via a connection to BMC’s Atrium Configuration Management Database to track the pieces through their lifecycles.

To view the video testimonials in their entirety, visit: BMC TV or StudioDell. To read the case studies, visit:
BMC Customer Successes or Dell Case Studies and or go to
How Dell Does IT: Automating IT
How Dell Does IT: Trouble Tickets
How Dell Does IT: Global Service

For additional information go to:
BMC Capacity Management Essentials
BMC Performance Assurance
BMC CONTROL-M
BMC Batch Impact Manager
BMC BladeLogic
BMC Remedy IT Service Management
Atrium Configuration Management Database

Business runs on IT. IT runs on BMC Software.

The most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC’s comprehensive approach and unified platform help IT organizations cut costs, reduce risk and drive business profit. For the four fiscal quarters ended June 30, 2009, BMC revenue was approximately $1.88 billion. Visit BMC.com for more information.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2009 BMC Software, Inc.

Contacts

BMC Software
Linda McDowell, +1 713-918-3518
Linda_McDowell@bmc.com
or
Waggener Edstrom
Katie Ryan, +1 512-527-7032
kryan@waggeneredstrom.com